For domestic travel within India:
• Any change to a confirmed ticket issued on INR fare - including cancellation, postponement,
 change of itinerary - must be done at least one hour before a flight(for tickets issued in RBD’s 
 T, S & E 24 hours before a flight). When a ticket is reissued from a higher to a lower fare or 
 v.v , a re-issuance charge is levied, irrespective of whether there is any change in sector/class 
 of travel
• Subject to the ticketing time limit, if the same is not met, a 100% cancellation charge on the
 basic fare will be applicable. This holds true for a published full-fare ticket. For special fares,
 please check the applicable cancellation charges. 
• Refunds will be processed subject to refund penalties as per fare rules and will be paid as per
 the original currency of payment, country of payment and form of payment. We will refund the
 value of tickets purchased by you from our offices or airport ticketing counters directly to you:
If the ticket has been paid for in cash, we will refund the amount in cash;
 If the ticket has been paid for by credit card, the proceeds will be credited to the
 respective credit cards
 If the ticket has been paid for by debit card, the proceeds will be directly credited to the
 respective bank account
• The refund of a ticket issued by a Travel Agent, must be processed through the issuing Travel
• Tickets issued outside India will be refunded in the country where the ticket has been 
• Please note that certain fares may have conditions which limit or exclude your right to get a
 refund. For complete details, please refer to the terms and conditions of that special fare or
 contact your nearest Air India ticketing office or 24 hours reservation centre or your travel 
 agent Air India reserves the right to make a refund only to the person named in the ticket or to
 the person who originally paid for the ticket, and to refuse a refund if any application for such 
 refund is made later than 365 days after the expiry date of the ticket.

For international sectors:
Tickets for international travel are subject to cancellation charges. These are specific for a 
particular sector. Related details are available at our offices, airport ticket counters, on our 
website whilst booking online and from our authorised travel agents.
Tickets issued on
• The retrieved itinerary will display only the unutilised segments in your booking. If the
 status of your booking is either checked-in, used or refunded, the same will not be
• However please note that if a booking is modified or cancelled with the call centre /reservations 
 office, it cannot be further modified or cancelled online.
• Further online modification or cancellation of a single PNR that have multiple passengers
 booked on it, will result in modification or cancellation of all the booked passengers and is
 not possible to cancel one passenger from a multi passenger booking. Once we receive your
 refund request, we will process the refund within 07 working days
• Should there be any cancellation / refund fees, we will deduct the relevant amount and the 
 balance will be refunded to the same Credit / Debit card used to purchase the original itinerary
• For any further information or assistance, please write to us at [email protected]
Concessional Fares
A 50% concession on the basic Adult fare in Economy Class on all Domestic sectors within 
India operated by us is offered to Students, Senior Citizens (65 years and above), Cancer 
Patients, Blind guests and Armed Forces personnel. However, limited numbers of seats are 
allocated on each flight for the carriage of such traffic. In addition, certain conditions apply and 
formalities are required to be fulfilled in each case, and these and related details are available at 
our offices, airport ticket counters and from our authorized travel agents. All taxes, Airline Fuel 
Charges, and fees, however, are applicable as per normal (non-discounted) Adult fares.
From time to time we offer special fares and packages - detailed terms and conditions of which 
are available at our offices, airport ticket counters, with our travel agents and on our website.
Infant travel:
An infant is one who has not yet reached his/her second birthday. Infant tickets for normal fares 
will be charged at 10% of the basic normal adult fare however, the same may vary for special 
fares. For Domestic travel currently the infant base fare is INR 1000 (subject to change without 
notice). Applicable taxes, Airline Fuel Charges, and fees will be charged in addition to this fare. 
Infant discounts are sometimes not applicable for special discounted fares. If the infant has 
crossed his second birthday when the journey commences, then the ticket would have to be 
issued with a part infant and part child fare. No seat will be allotted for an infant traveling on an 
infant ticket. If a seat is required the infant should pay the child fare.


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